EFFECTIVE DATE: 01/01/2024
This website, i.e. http://web.sajilo.in/ (“Website”) is operated by Sajilo Services Private Limited (“Sajilo” or “we” or “us” or “Company” or “our/s”), a company incorporated and existing under the Companies Act, 2013 and having its registered office at Villa No -71A, Sharda Enclave, Nr Pooja Haveli Mohanpura Balaji Muhana Rd Jaipur Jaipur RJ 302029 IN for booking tours and travels wherein different service providers are registered; including homestay such as cottages, farm and/or restaurant; car, bike; bicycle rentals for travelling and event ticket booking.
These terms of use (“Terms”) govern the terms of usage of our Website. These Terms constitute an electronic document published in accordance with the provisions of the Information Technology Act, 2000 (“Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Rules”), as amended from time to time.
These Terms are applicable for the Website.
The headings used in these Terms are for convenience purpose only and will not limit or otherwise affect these Terms.
You can determine when these Terms were last revised by referring to the date at the top of these Terms. The Company reserves the right to make any changes to these Terms at its sole discretion, subject to the Act and the Rules and it is your duty to periodically check the Terms for any such updates. By accessing the Website, you agree that you are using the Website solely at your discretion and in no way has the Company induced, invited or solicited you to visit our Website. You should not modify, edit, alter or use any content from the Website in any manner to hamper the position of the Company.
By accessing the Website, the user(s), or the parent or legal guardian of the user(s) who are Minors (as defined below), as the case may be (“User” or “Users” or “you” or “yours”), acknowledge that they have read, understood and agree to be bound by these Terms including the additional terms and conditions and policies referred to herein.
These Terms apply to all Users of the Website, including without limitation Users who are browsers, vendors, customers, merchants, and/ or contributors of content.
If the Users are minors, i.e. under the age of 18 (eighteen) years (“Minors”), such Minors must use the Website under the supervision of a parent or a legal guardian who agree to be bound by the Terms.
It is clarified that all references to “he”, “his”, “him” and “himself”, in the context of the User, shall be deemed to include references to Users of the opposite gender as well as Users that are legal or non-natural entities.
Subject to your acceptance of these Terms, we grant you a limited, revocable, personal, non-exclusive, non-transferable license to use the Website, which allows you to access and use the Website on mobile, tablets and desktop device (“Devices”) that you own or control. You may use the Website on the Devices solely for your own personal and non-commercial use.
The Website shall be best viewed on the latest version of Google Chrome, Firefox, Safari, Microsoft Edge and are accessible on the Devices.
The Website is best accessed from the following operating systems, (a) Windows XP or above, (b) MAC OS 10.2 or above.
The contents of the Website are best viewed with the latest version of Adobe Flash Player. Our Website is compatible only with the above-mentioned software or programmes. We shall not be obligated, at any point of time, to provide workable service for any Devices that are not recognized by the Company or those instruments that may be purchased from any third-party which are not compatible with the Company’s Website.
Further, we reserve the right to upgrade Website from time to time to provide its service in the best possible manner.
Third-Party Links
The Website may contain links to websites or applications offered by third parties (“Third-Party Sites”). We don’t control or promote Third-Party Sites. Your use of any Third-Party Sites is entirely at your own risk and we are not responsible for any consequences faced by you for using these Third-Party Sites. We are not responsible for the practices employed by any websites or service linked to or from our Website, including the information or content contained within them. The Company does not make any representations concerning the privacy practices or policies or terms of use of such Third-Party Sites, nor does it control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, promotional advertisements or other materials available on such Third-Party Sites. The inclusion or exclusion does not imply any endorsement by us of the Third-Party Sites, the Third-Party Sites’ provider, or the information on such Third-Party Sites.
Our Website may contain third-party content which may have opinions and views from other users of the Website. The Company shall not be responsible for such opinions or any claims resulting from them. Such contents from the third-party have been reproduced after taking prior consent from said party and all rights relating to such content will remain with the respective third-party. Further, you recognize and acknowledge that the ownership of all trademarks, copyright, logos, service marks and other intellectual property owned by any third-party shall continue to vest with the respective third party, and you agree and acknowledge that the Company shall not be liable and in no way be held responsible for any claims arising therefrom.
You hereby agree that the Company has the right to change, modify, suspend, or discontinue and/or eliminate any aspect(s), features or functionality of the Website as it deems fit at any time without notice. The Company makes no commitment, express or implied, to maintain or continue any aspect of the Website. You agree that the Company shall not be liable to you or any third-party for any modification, suspension or discontinuance of the Website.
Your Account
The User may have to register with us in order to access certain services or areas of the Website. With respect to any such registration, we reserve the right to refuse to grant the User name requested. Your User name and password are for your personal use only.
It shall be the sole responsibility of the User to maintain the confidentiality of their account, password, and to prevent unauthorized access.
In furtherance to the foregoing, any User who wishes to modify the details of his/her account, if and when applicable, can do so by clicking on the ‘Your Account’ section on the Website.
Payment for the services available on the Website may be made by availing any of the following options (“Payment Methods”):
Payments can be made by Credit Card/Debit Card/Net Banking / UPI/ Wallets/Gift Cards.
Credit Card, Debit Card, UPI and Net banking payment options are recommended to ensure faster availability of the services.
The Company processes such payments through trusted and secured third party payment gateways to ensure safety of the transactions. However, the User acknowledges that the Company uses a third-party transaction partner and therefore, the Company shall not be held liable for any misuse, error or transaction-related issues arising from the payment processing.
While availing any of the Payment Methods on the Website, we will not be responsible, whatsoever, in any respect of any loss or damage arising to you directly or indirectly due to:
lack of authorization for any transaction;
any payment issues arising out of the transactions; and/or
decline of the transaction for any other reasons.
The User accepts and agrees that the payment facility provided by the Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online payment facility.
Rules for Promotions
Any sweepstakes, contests, raffles, or other promotions (collectively, “Promotions”) made available through the Website may be governed by rules that are separate from these Terms. If you choose to participate in any Promotions, we advise you to review the applicable rules as well as our Privacy Policy. In the event of any conflict between the rules for a specific Promotion and these Terms, the Promotion’s rules will take precedence.
Unless otherwise specifically mentioned in these Terms, in addition to the content, all of the content available through the Website (including the right to sue for passing off, design rights, reports, data, databases, tools, code, photographs, pictures, video, interfaces, web-pages, designs, text, graphics, images, information, software (“Software”), audio, User content and other media files, their selection and arrangement, materials and all other intellectual property rights) are owned by us or respective third-party or licensed to us by a third-party (“Our Content”). You acknowledge and accept that you are expressly prohibited from using Our Content except where we grant you a limited license to use Our Content in connection with the Website. Our name and logo are our trademark/service mark which has been applied for as per the relevant laws. To the extent that there are trademarks, service marks and/or logos from other organisations on our Website, they are the trademarks, service marks and logos of those respective organisations. You are granted no general right or commercial license with respect to our trademarks, service marks, and logos or of the trademarks, service marks or logos of those other organisations.
You, by way of accepting these Terms, consent to the receipt of communication from Sajilo by way of e-mails, newsletters and Short Message Service (SMS) notifications. You expressly grant us permission to contact you in the abovementioned ways for updating you about our Product or for marketing or promotional purposes. You shall indemnify Sajilo for any liabilities including financial penalties, damages, reasonable expenses if the User’s mobile number is registered with Do not Call (DNC) Database.
The Company will not be liable for any delays in the receipt of any text messages. Delivery is subject to effective transmission from your network operator.
Data obtained from you in connection with this text messaging service may include your mobile phone number, your carrier’s name, and the date, time and content of your messages along with other information you provide to the Company as part of this service. The Company may use this information to contact you and provide services you request from us. The Company may also use this information as described in the subscription list you’ve enrolled in. The Company may use an automatic dialling system to deliver text messages to you.
The Company provides content on its Website which may be produced by us or by third-party. We are in no manner responsible to you for the accuracy, legitimacy and trueness of the information so hosted. We take reasonable care to ensure such accuracy but we are not responsible for the information so furnished. You agree to not hold us liable for the falsification of any such provided information.
We may provide chat functionality to our Users, wherein the User can direct their queries to us via our WhatsApp business number.
We endeavour to reply to the said query within 24 (twenty-four) hours. However, delays may occur.
Any use of the chat functionality shall be subject to the following conditions:
we may suspend the chat functionality without any prior notice;
we or our executives are not responsible for any delay caused in replying to the queries via chat functionality;
while using the chat functionality, you may not communicate anything threatening, unlawful, defamatory, obscene information or anything which may be in breach of the Terms;
the chat room shall not be used for any forms of solicitation; and
you may chat with our customer care executive only if you agree to the said Terms.
Risk of loss
Except as otherwise set forth herein, the risk of loss for and title to services availed on the Website passes to the purchaser.
Jurisdictional Issues
The Website is controlled and operated by the Company from Jaipur, India and is not intended to subject the Company to the laws or jurisdiction of any state, country or territory other than that of India. In choosing to access the Website, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules and regulations. We may limit the Website availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
We reserve the right to delete your account in case you are found in violation of the Terms.
We will not be responsible for any losses arising out of such termination of account.
You hereby agree, undertake and covenant that, during the use of the Website, you shall not host, display, upload, modify, publish, transmit, update or share any information that:
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, including bodily privacy, insulting or harassing on basis of gender, libellous, hateful or racially or ethnically objectionable, disparaging or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever under the laws of India;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to another nation;
contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; and
provides instructional information about illegal activities such as making or buying illegal weapons or any other objects, violating someone's privacy, or providing or creating computer viruses;
engages in commercial activities without the Company’s prior written consent such as engages in contests, sweepstakes, barter, advertising etc.;
interferes with another Users use and enjoyment of the Website;
You may not decompile, reverse engineer, or disassemble the contents of the Website or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website or remove any copyright, trademark registration, or other proprietary notices from the contents of the Website.
You will not (a) use the Website for commercial purposes of any kind, or (b) advertise or sell domain names or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website in any way that is unlawful, or harms the Company or any of their Representatives (as defined below).
As elaborated under the Privacy Policy, the Company will keep all confidential information, which shall include your personal information, and shall not disclose it to anyone except as provided in the Terms and required by law, and shall ensure that such confidential information is protected with security measures and a degree of care that it would apply to its own confidential information. The Company acknowledges that its employees, directors, agents and contractors (“Representatives”) shall use the confidential information only for the intended purpose for which it is provided. The Company shall use all reasonable endeavours to ensure that its Representatives acknowledge and comply with the provisions of the terms of confidentiality.
The Website is protected by copyright laws as well as other intellectual property laws as applicable. The Company and its licensors shall retain ownership in and to the Website and to all related intellectual property rights, including without limitation, copyrights, trademarks, trade names, database rights and patents. You are granted only a limited right to use the Website subject to these Terms and no intellectual property rights are or will deemed to be transferred or licensed or assigned to you except as contemplated herein.
The Users agree that they have read through the privacy policy (“Privacy Policy”) that is provided on the Website and have understood and agreed to the terms incorporated therein. The Users consent to the use of their personal and non-personal information by the Company in accordance with the terms of as set forth in the Privacy Policy.
You agree to indemnify and hold harmless the Company, its owners, licensors, suppliers, affiliates, subsidiaries, group companies (as applicable) and their Representatives, from any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs, demands, or actions including reasonable attorneys' fees, made by any third-party or penalty imposed due to or arising out of the User’s breach of these Terms, Privacy Policy and other policies, or the User’s violation of any law, rules or regulations or the rights (including infringement of any intellectual property rights) of a third-party.
The Company reserves the right, at its own discretion, to freely assign and transfer the rights and obligations under these Terms to any third-party.
These Terms are effective unless and until terminated by either you or the Company.
You may terminate the Terms at any time, provided that you discontinue any further use of the Website. The Company may terminate the Terms at any time and may do so without any prior notice.
The services and all information, content, materials on or otherwise made available to the User through the Website is provided by the Company on an "as is," "as available" basis, without representations or warranties of any kind. The Company makes no representations or warranties of any kind, express or implied, as to the operation of the service, the accuracy or completeness of the contents and the accuracy of the information. The Company shall have no responsibility for any damage to your devices or loss of data that results from the download of any content, materials, document or information. The User expressly agrees that the use of the service is at the User’s sole risk. The Company will not be liable for any damages of any kind arising from the use of the Website or the contents including, without limitation, direct, indirect, punitive, and consequential damages, unless otherwise specified in writing. To the full extent permitted by law, the Company disclaims any and all representations and warranties with respect to the Website and its contents, whether express or implied, including, without limitation, warranties of title and fitness for a particular purpose or use.
In no event shall the Company, or its representatives be liable for any special, incidental, indirect or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from the User’s access to and use of the Website; (iii) any unauthorized access to or use of the secure servers and/or any and all personal and/or business and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Website; (v) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Website by any third-party; and/or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the service, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Company is advised of the possibility of such damages. Subject to the above and notwithstanding anything to the contrary contained in these terms, the maximum aggregate liability whether in contract, tort (including negligence) or equity of the Company vis-à-vis any employer, regardless of the form of claim, shall be limited to the aggregate of any fees/amount paid by the User to the Company. The foregoing limitations of liability will apply notwithstanding the failure of essential purpose of any limited remedy herein.
These Terms, the Privacy Policy and other referenced material herein or on the Website, are the entire agreement between you and the Company with respect to the Website as entailed herein, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the Company with respect to the service and govern the future relationship. If any provision of the Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Jaipur, India. In the event of any dispute arising out of these Terms the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996 and any amendments thereof. The seat and venue of arbitration shall be Jaipur, India and the language used shall be English.
Pursuant to the Consumer Protection (Direct Selling) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020 the Company shall acknowledge the User complaint within 48 (forty-eight) hours of receiving such complaint and shall on a best effort basis resolve the User grievance within 1 (one) month of receiving such complaint. However, due to unforeseen circumstances such timelines may extend.
In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Devesh Sharma
Address: Villa No -71A, Sharda Enclave, Nr Pooja Haveli Mohanpura Balaji Muhana Rd Jaipur Jaipur RJ 302029 IN
Contact: +91 6377056812

REFUND POLICY Last updated date: April 15, 2024 1. GENERAL a. This website with the URL of events.sajilo.in (Website/Site") is operated by Sajilo Services Private Limited (We/Our/Us"). b. We are committed to providing Our customers with the highest quality Services. However, on rare occasions, Services may be found to be deficient. In such cases, We offer refund in accordance with this Refund Policy (“Policy”). c. You are advised to read Our Terms and Conditions along with this Policy. d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website. e. We offer a 7 days refund Policy for the eligible Services. f. Please read this Policy before availing service on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase. 2. DEFINITIONS a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located. b. “Customer” - means a person who avails services for consideration and does not include commercial purchases. c. "Date of Transaction’ - means the date of invoice of the service, which includes the date of renewal processed in accordance with the terms and conditions of the applicable service agreement. d. “Website” - means this website with the URL: events.sajilo.in. 3. REFUNDS RULES a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Services. If due to any unforeseen circumstances or limitations from Our side, the service is not provided then such order stands cancelled and the amount paid by You is refunded. b. We will not process a refund if You have placed the order for the wrong service. c. When you make a qualifying refund request. We may refund the full ammount, less any additional cost incurred by Us in providing such Services. d. Refund shall only be considered once the Customer concerned produces relevant documents and proof. e. Once qualified, the refunds are applied to the original payment option. f. The request for a refund of Services can be made in the following manner: Go to https://events.sajilo.in/contact-us and write to us for a refund 4. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank. b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: [email protected]. 5. EXEMPTIONS a. Notwithstanding the other provisions of this Policy, We may refuse to provide a refund for a service if: |. You knew or were made aware of the problem(s) with the service before you availed it. I. Free Services. lll. Refund requests are placed after the refund window is closed. b. Apart from the above, the following exemptions are applicable when it comes to the refund: Tickets for all events are not refundable and will only be refunded if an event is cancelled. 6. YOUR DATA The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy. 7. RESPONSE TIME a. Refunds are normally processed within 7 Business Days after checking the veracity of the refund request. b. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers. 8. CANCELLATION OF RETURN REQUEST A request for return or refund once made can be cancelled by contacting customer care at [email protected]. 9. FORCE MAJEURE We shal not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen. 10. CONTACT US For any feedback, concern, or query, You may please reach out to Us on the contact details below. Customer Care: Email : [email protected] Phone: +916377056812